policy
Return Policy
Spine n Sole Haven Inc. stands behind every product that we sell. That is to say, if you purchase a product from us and consider returning it for any reason, return it for a 100% refund of the purchase price, less shipping. The following conditions apply:
Products must be returned in new and unused condition and must include any and all product packaging, instruction manuals, blank warranty cards and/or accessories.
Returns must include customer`s complete name, address, phone number and explanation as to why the product is being returned.
All products must be returned within 10 days of receipt or a 20% restocking fee will apply.
No return, no exchange and no refund after 30 days of purchase.
Spine n Sole Haven Inc. reserves the right to change or modify our return policy at any time without notice and the then and current return policy will apply.
This return policy is not valid for special order, personalized or custom made products.
For hygienic reasons, personalized items, such as socks, insoles and creams will not be accepted for return or refund once it is opened.
Defective/Damaged Items- It is your responsibility to thoroughly inspect the item for any defects or damages caused during shipping. You have 5 business days as from the day you received your order, to contact our Customer Service Department by phone or by email to make arrangements and we will be more than happy to exchange the item for you.
Cancellations
Once the shipment has been confirmed, the cancellation will be treated as returns. All cancelled transactions with credit card purchase might incur additional fees, if the credit card companies have a fee associated with reversing charges.
All returns/exchange/cancellation items are subject to inspection by Spine N Sole Haven Inc. to ensure that the items are in its original, “new” condition and the defective/damages items, are not due to misuse or unauthorized alterations. All items must be in its original packaging with the manual and all accessories. All items shipped back to us must have an authorization number (RMA#) to be accepted by our receiving department. You may contact our Customer Service Department by email customercare@spinensolehaven.com to obtain the RMA#. Spine N Sole Haven Inc reserves the right to make amendments in this Return Policy at any time without prior notice and its decision is final.
Privacy Policy
We, at Spine N Sole Haven Inc., may collect information such as: your name, address, email address, phone number, credit card information to fulfill your order or purchase. We are committed to protect our customers’ personal information, and do not share with others. When you contact our customer service department, you may be asked for your name, address and phone number to better assist you in any questions or concerns that you might have. We are committed to providing appropriate security controls to protect personal information we have about you. We reserve the right to change and modify this Privacy Policy at any time.
Security Policy
Spine N Sole Haven Inc uses Secure Sockets Layer (SSL) for secure transmissions. SSL applies encryption between two communicating computer systems, such as your PC and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end. We use 128-bit encryption, the highest level generally available today.
Shipping Policy
We, at Spine N Sole Haven Inc charge standard shipping at your cost. Once your purchase is made, your item will be shipped within 1-2 business days. Depending on your location, standard shipping normally takes 5-15 business days via ground delivery within *Our Canada nation wide White Glove Delivery. Our logistic experts will deliver your massage chair to your home with only $150 CAD.
* Or you can pick the chair up from our warehouse. The choice is up to you. You just have to contact us to arrange the pick up. * Please email customercare@spinensolehaven.com for pick up location confirmation. Warranty Policy
We, at Spine N Sole Haven Inc provides the following warranty for products sold in Canada for residential use only (Commercial use is not applicable)
5 YEARS WARRANTY for OTO massage chairs* under the following conditions
1 YEAR WARRANTY for all OTO products other than OTO massage chairs
Excluding:
normal wear-and-tear on upholstery.
improper use on product.
unauthorized alteration or tempering.
caused by accidental misuse.
